Effective date: October 6, 2026

1APP Total Fitness, Inc. (“1APP,” “we,” “us”) operates the 1APP application, client-branded applications powered by the 1APP platform, and the 1apptotalfitness.com website. This policy applies to these applications and services, including accounts provided through participating organizations. It explains the information we collect, how we use it, and the choices available to you.

• Account and contact information: your name, email address, user ID, date of birth or age, and any phone number or mailing address you provide. Gender information is optional.
• Health and fitness information: height, weight, fitness goals, workouts, activities, nutrition entries, meal plans, check-ins, health logs, and other information you record. With your permission, we may receive supported information from Apple Health, Android Health Connect, or connected devices.
• Photos and content: profile photos, food-label photos submitted to Smart Shopper, custom routines, notes, preferences, and support requests.
• Searches and feature usage: food and recipe search queries, label-scan requests, and information needed to operate features and apply usage limits. Search queries and relevant filters may be sent to food and recipe providers.
• Location: when you start an outdoor activity and grant permission, the app can collect precise location to record your route, distance, and pace. Recording may continue in the background while the activity remains active. Recorded activity and route information may be saved to your account.
• Membership and purchase information: your sponsoring organization, selected plan, membership status, and enrollment or plan-change records. For supported purchases, we may receive subscription status and transaction identifiers. Payment providers process payment-card details; we do not receive full payment-card numbers through app-store purchases.
• Technical and website information: app and device information, identifiers used by integrated services, crash information, diagnostics, and feature interactions needed to provide, secure, and improve services. Our website may use cookies and similar technologies.

We use information to create and manage accounts; provide workout, nutrition, wellness, and health features; personalize plans and recommendations; connect supported devices; manage memberships; respond to support requests; apply feature limits; maintain security; improve reliability; and meet applicable obligations.

When you use Smart Shopper’s label-reading feature, submitted label photos are sent to an AI service to extract product information. Product facts and private scan evidence may be saved to support the feature and review its results.

Food and recipe providers process search queries and relevant filters or preferences to return results. Information submitted to other enabled AI features, together with relevant app context, may also be processed to generate responses.

We do not use information obtained from Apple Health or Android Health Connect for advertising. Fitness, wellness, nutrition, and AI information is not a medical diagnosis or a substitute for professional care.

We use providers for hosting and authentication, AI processing, food and recipe information, customer communications, device integrations, app updates, and payment processing where applicable. Providers receive information needed for their services.

Services used by our applications include Supabase, OpenAI, Expo, and food and recipe providers such as USDA FoodData Central and Spoonacular. The services involved depend on the features you use.

Android map features use Google Maps. Its SDK may send Google device and software information, IP addresses, an SDK-specific identifier, crash information, and map interactions such as panning and zooming. Google uses this information to operate and improve its services under its applicable terms and privacy practices.

Accounts provided through participating organizations are associated with the sponsoring organization for membership administration and billing. Enrollment and plan changes may generate operational notifications. Such membership and billing notifications do not include workout histories, health logs, or label photos.

Apple, Google, Stripe, or other payment providers handle supported payments under their own terms and privacy practices. Connected health services and wearables may also process information under their own policies.

We may disclose information when required by law, to protect rights or safety, or during a business transaction subject to applicable safeguards.

We do not sell your personal or health information.

You can update account information and manage available permissions in the app or your device settings. You can decline optional photo, location, and health-service permissions. Features that depend on those permissions may then be unavailable.

To delete your account in the app: open Profile → Account Settings → Delete Account and follow the confirmation steps.

To request deletion without opening the app: email support@1apptotalfitness.com with the subject “Account deletion request.” Include the email address associated with your account and the name of the app you use. Do not send your password. We may verify account ownership before completing the request.

Account deletion removes the account and associated personal application data, including uploaded profile and Smart Shopper evidence photos, subject to information retained for legal, security, accounting, transaction-record, or dispute-resolution purposes.

We may retain product-only label facts and shared catalog information separately from the deleted account. This supports product lookup and reduces repeated processing of the same product information. Retained product records do not include the deleted account’s owner link or uploaded evidence photos. Unreviewed product facts are not automatically published to the shared catalog.

Deleting an account does not automatically cancel an app-store subscription. Manage Apple subscriptions at https://apps.apple.com/account/subscriptions and Google Play subscriptions through your Google Play account. For website or organization-managed memberships, contact support or your sponsoring organization about the billing relationship.

Third-party services may retain information they independently process under their own policies. Deleting your app account does not delete your separate Google, Apple, or other provider account.

We retain personal information while needed to provide services and manage your account. Following deletion, retained personal records are limited to applicable legal, security, accounting, transaction-record, and dispute-resolution needs. Retention periods depend on the record and the reason for retaining it. Product-only catalog information may be retained for ongoing product lookup.

We use encrypted connections when transmitting application data and reasonable technical and organizational safeguards. No online service can guarantee absolute security.

We may update this policy as our services or data practices change. The effective date identifies the latest revision.

For privacy questions or deletion requests, contact support@1apptotalfitness.com. You can also use the contact form at https://1apptotalfitness.com.